Excelling With All Times Of Difficult Customers

The very dynamic nature of human beings means that the Salesperson must have to contend with running into different types of prospects and customers, internally and externally, more often than not; with these people presenting him with different degrees of challenges. Many a time his effectiveness in managing these difficult interactions can make all the difference between successfully closing deals and losing very valuable time and opportunities for both himself and his company.

As a popular adage says, “Even a mad person has a friend.” This programme is therefore designed to show participants how to navigate these treacherous encounters with customers of different challenging temperaments not only to make a Sale or obtain their desired responses but to effectively turn these customers into strong allies and veritable advocates for their organisation’s goods or services.